What is a VoIP Service Provider?
January 03, 2013
By Rich Steeves
, TMCnet Managing Editor
VoIP Service Providers enable companies to move into the next generation of telecommunications and to leverage voice over Internet Protocol technology. VoIP allows users to enable better communication and collaboration and also save money. In order to take advantage of this technology, businesses seek out VoIP service providers to implement these next generation IP communications.
VoIP service providers are essential for connecting businesses to the communications network. Companies like call centers outfit themselves with VoIP-enabled phones and then they choose a VoIP service provider to connect them through the Internet to the public switched telephone network.
VoIP service providers offer a great number of services with rich features. Companies can leverage any number of services that are enabled by these providers. Some common services are call recording, call termination, cloud PBXs, call center solutions, toll-free numbers,SIP trunks, hosted IVR, and more. VoIP service providers can work with businesses to create tailored solutions that are innovative, high quality, cost-effective and can enhance operational efficiency, improve performance and optimize customer service.
Many of these services are hosted in the cloud, so companies don’t have to buy or maintain a lot of equipment. AVOXI, a VoIP service provider offers services that are tailored to the specific needs of clients. This offers predictable monthly cost on a pay-as-you-go basis.
When choosing to move to VoIP communications technology, choosing the right service provider with the right offerings is extremely important. The VoIP service provider connects the call center or other business to the rest of the world. At the same time, it enhances the capabilities of the call center and frees companies to focus on their core business while letting the experts worry about the communication technology.
Edited by Rich Steeves